Customer Support
Annual Support
Crispin’s Annual Support plan is here 24x7x365 to ensure you have the best support possible in the event of an emergency. Crispin prides itself in providing the highest quality of support, no matter the hour. This support plan includes corrective, maintenance, and security patch releases for all Crispin software. It also includes other bonus perks such as 8 hours of mapper rule changes each year, updates to the latest software versions, enhanced feature options and much more! Annual support is based on the list price of all software total for the system and Crispin’s stand support rate is significantly lower than the industry standard.
On-Prem & Cloud Subscription Plans
Our OpEx subscription plans offer our automation and asset management solution for an affordable monthly subscription fee. The subscription includes all hardware, software, services and support. There are no upfront capital costs for the purchase of the system, and just like all of our solutions, your system can be easily expanded, enhanced and modified as your operational needs change.
PMM / Media Management LLC
Crispin is always available to support all PMM customers in the event of emergency. PMM customers are typically routed through PMM’s NOC as the first call for support, but know we are available 24x7x365 to support any emergency too. For more information please visit: www.pmm.org for more information.
