When it comes to broadcast automation and device control, technology is only as strong as the support behind it. At Crispin, tech support isn’t an add-on or an afterthought, it’s a core part of the customer experience. That’s why organizations across the industry rely on Crispin not just for powerful solutions, but for consistently exceptional technical support.
One Team. Every Challenge.
Unlike many companies that rely on tiered support models, Crispin takes a different, and far more effective, approach. There are no handoffs between junior technicians and senior engineers. The same top-notch engineering staff manage new installations, customer training, hardware upgrades, VM conversions, remote projects, after-hours support, questions, and issue or bug fixes.
This means tech service becomes your first line of support, not a gatekeeper. From the moment you reach out, you’re working with experts who understand both the technical details and the real-world demands of broadcast operations. This continuity allows Crispin’s team to truly get to know you, your staff, and your system, making troubleshooting faster, more informed, and more effective every time you need support.
Raleigh-Based Expertise
Another key advantage of Crispin’s support model is proximity. The company is based in Raleigh, North Carolina, bringing engineering, tech services, and development together under one roof.
If an issue ever requires escalation beyond tech service, the development team is literally within arm’s reach. This means that support and development collaborate in real time, allowing issues to be analyzed, diagnosed, and resolved at a deeper level when needed. That tight internal connection leads to faster resolutions, smarter fixes, and better long-term outcomes for customers.
Support That’s Always Within Reach
Crispin customers have multiple ways to connect with support, ensuring help is available whenever it’s needed.
- Phone support: (919) 845-7744
- Email support: techsupport@crispincorp.com
Support is available during normal business hours, with after-hours support always accessible outside of those hours. Crispin’s annual support plan further extends this commitment with 24x7x365 coverage, ensuring mission-critical systems are protected around the clock.
What’s Included in Crispin’s Annual Support Plan
Crispin’s annual support plan is designed to provide both immediate assistance and long-term value, and includes:
- 24x7x365 support for Crispin products
- Support via phone and email
- All corrective, maintenance, and security patch releases for all Crispin software
- One (1) Mapper traffic rule rewrite per year, up to eight (8) hours
- Software reactivation, including moves to a different workstation (requires deactivation codes)
- Product feature enhancements that are not considered licensed products
- Remote access, requested but not required, to expedite issue resolution
Deep Industry Integration and Vendor Collaboration
Crispin works closely with other vendors across the broadcast and media ecosystem to ensure the devices you rely on most are fully supported and seamlessly controlled.
With strong integration through Proprietary 3rd Party APIs (Both IP and Serial based) as well as industry standard VDCP/VACP interfaces, Crispin systems support a wide range of third-party devices. This collaborative, standards-driven approach gives customers flexibility while maintaining reliability in complex environments.
You can explore the full list of supported devices here:
https://www.crispincorp.com/products/device-control/3rd-party-device-list/
Support Designed for Real-World Broadcast Operations
Broadcast operations don’t run on a 9-to-5 schedule, and neither does Crispin. From initial deployment to long-term system evolution, Crispin’s support team is built to respond quickly, think critically, and collaborate deeply.
By combining expert first-line tech service, local Raleigh-based teams, and direct access to development, Crispin delivers support that goes beyond troubleshooting. It’s a partnership focused on reliability, responsiveness, and continuous improvement.
That’s the Crispin difference, and it’s why customers trust Crispin not just to run their systems, but to stand behind them every step of the way.