Jill Hopkins, Customer Relations Manager

Jill-HopkinsCustomer Relations Manager, Jill Hopkins, has been with Crispin for over 10 years and is glad for her early beginnings that ultimately led her here.  “Several years ago I attended NAB (National Association of Broadcasters). One of my colleagues introduced me to David Jones, our COO, and I was looking to relocate from Maryland to Raleigh. After meeting with him and the team I decided to make the move. Crispin just looked like a really great place to work.”

Jill explains that her Customer Relations title is derived from the strong relationships she’s nurtured over the years with our customers. “We can talk about not just the issue at hand, but about their experiences, their lives or my life and then I can help them figure out what they might need from Crispin.” Jill has also recently been working on updating the product documentation and is proud of the progress so far. She notes this process is important not just for customers who rely on this documentation regularly for help, but also for the Crispin Customer Support team, as well as new hires who can use it to answer questions and get up to speed more quickly.

Jill and her husband, Dan, have a 2 ½ year old daughter, so they don’t have a lot of free time these days. When they can, they take Megan to museums or parks, but to unwind they do what most parents of young kids do, they watch movies. Marvel movies are their favorite and you might even get her to admit to occasionally watching MasterChef on TV.

Jill says there are a lot of great things about working at Crispin. “Things have changed a little since the early days, in that we’re smaller now, but that’s worked in our favor. We’re a stronger and more cohesive unit. It helps that everyone is so smart and always bringing new ideas. Those ideas keep Crispin strong in the marketplace. Our company is a place full of good people. Not just employees, but people. From the top down I could consider everyone here a friend.”