Customer Service Support Representative

[Posted May 1 2008]

Crispin Corporation, a leading worldwide provider of automation solutions for television broadcasters, is extending its renowned customer support services with the addition of talented, motivated and energetic individuals with professional customer service experience. Responsibilities include answering the phone for incoming customer service calls and e-mails, recording and routing customer requests, and returning calls and e-mails to customers.

This is a full time position and the ideal candidate will have the following skills and experience:
• Excellent verbal and written communication skills and a professional, friendly demeanor on the phone.
• 2-4 years of prior customer service experience.
• Proficient with Microsoft Office and other common Microsoft Windows software applications.
• Previous experience in providing customer service for technology, computer hardware or software firms is desirable, but not required (training will be provided).
• Able to multi-task and work effectively in a team environment.
• Periodic coverage for emergency after hours support is required.
• Advanced technical skills are not required but candidate must be comfortable communicating software-related technical support matters.
• Fluency in Spanish is highly desirable but not required.
• Local candidates preferred.

Crispin offers:
• Highly competitive salary and benefits package (benefits include paid time off, medical, dental, and disability insurance, 401k, profit sharing and stock options).
• Ongoing training and the opportunity to learn about the exciting and dynamic television technology industry.
• A professional, friendly work environment and a 5-day work week.
Part-time, hourly customer service representatives are also needed (note that paid benefits are not provided for part time positions).

Crispin provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Crispin complies with applicable state and local laws governing non-discrimination in employment. Crispin expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

Crispin Corporation, a leading worldwide provider of automation solutions for television broadcasters, is extending its renowned customer support services with the addition of talented, motivated and energetic individuals with professional customer service experience. Responsibilities include answering the phone for incoming customer service calls and e-mails, recording and routing customer requests, and returning calls and e-mails to customers.


• Location: Durham, NC
• Compensation: Competitive salary, depends on experience
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.

Please send cv to : Jill.Baldwin@crispincorp.com

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