

Why
are you offering this support plan?
We’re so confident in the quality and
reliability of our automation and asset management
solutions that we can extend this support plan to
our customers. Not only is a great value to our
customers but it’s a reflection of our deep conviction
that we have a responsibility to provide you with
great solutions that perform as advertised. We simply
believe that you shouldn’t have to pay extra after
the sale to get that.
What
is the cost of the Crispin 4 Life support plan?
It’s free for all eligible customers.
Who
is eligible for the Crispin4Life support plan?
Customers need only meet a few simple
requirements to be eligible for the plan:
- The customer must be purchasing a new system or
large system upgrade
- The customer must allow remote access to the Crispin
support team
- Customers must agree to standard payment terms
and discounts
- Customers must be based in the U.S.
- Existing customers must be current (up-to-date)
with support.
What
does it cover?
Crispin4Life covers all Crispin hardware
and software products for four years at its initial
location of installation.
What
doesn’t it cover?
This new policy will not cover any elective
changes a customer makes to their system (e.g.,
new traffic system or changes to controlled devices).
It does not include any third party hardware that
Crispin resells. The hardware warranty also excludes
damage to the hardware that caused by power surges,
vandalism or negligence, etc.
What
happens if my equipment fails after four years?
Crispin customers can choose to purchase
a hardware replacement policy at the time of the
original purchase. Upon completion of the four year
term, Crispin will replace any equipment (exclusive
of options) no longer covered by the hardware warranty
for a basic swap out fee per workstation.
Will
this plan entitle me to new upgrades?
This plan will not include any upgrades
which qualify as new products or which add significant
new functionality to existing products. Crispin
will provide maintenance releases as necessary,
during the 4-year period.
What
happens to my support plan after 4 years?
We offer low cost annual support agreements
for customers who elect this additional coverage.
We also provide support on an as-needed basis at
an hourly rate.
Does
the plan include revised device drivers as well?
All interfaces and drivers that are included
in Crispin’s list of supported devices are included.
Does
the plan include changing devices?
This is an elective change and the support
labor to make the change will be quoted at our low
hourly rate and can often be completed remotely
in 2-4 hours. The license for changing a driver
is free when you’re covered by our Universal Device
Support Plan. New devices count towards your numbered
device port license total.
Does
the plan include traffic file revisions?
Because these are elective changes, traffic
file revisions are not included in the new plan..
What
would traffic rules conversion files cost me?
The cost of this has been $200 - $800
under most circumstances..
What
will be the estimates for future work?
We can provide a cost estimate on any
work you may need, provided we have a clear definition
of your requirements.
How
do I find out more about theCrispin 4Life support
plan?
PCall us 919-845-7744 or send an email
to sales@crispincorp.com.

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