Introducing our remarkable Crispin 4 Life Support Plan.

Organizations invest in Crispin solutions because they work. Crispin’s business-critical applications help streamline operations, improve on-air presentation and enhance a facility’s brand. The solutions are effective from the beginning - and remain that way, in part because of Crispin’s devoted, unsurpassed support services.

Now, Crispin has enhanced its service and support offerings with flexibility that keeps an organization on the cutting edge as products and services improve. Crispin 4 Life offers a new option for extended technical support. Instead of an annual-based policy that covers current Crispin software applications, the new policy provides an additional option that supports future capital investments. Customers have the ability to plan their deployments of Crispin technology with increased predictability and dependable technical support. So, by us eliminating costly (5-15%) annual support contracts, could you use those capital expenditures more wisely?

Throughout the past year, Crispin has been involved with measuring the effectiveness of our service and support department, our current support plans and the frequency and depth of issues we respond to on a daily basis. Through solid research, including information garnered from our customer base, we’ve identified that most support incidents occur in the first few months post-installation. With this in mind, we’ve decided to fashion this unique support plan that makes more sense for our customer base. We asked ourselves, “Why are our customers paying for a high-level of support every year?”

Under Crispin 4 Life, customers will be eligible for up to seven years of technical support for their Crispin solution. The plan covers all Crispin software products, including “legacy” and future releases. Best of all, our new service and support plan is included! It costs nothing. We’ve spent a great deal of time addressing software concerns and improving the reliability of our product line. We stand by our products and we don’t think you need to pay for a high level of support.

What’s included?
• 24/7/365 resolution of Crispin issues
• Corrective releases for the software

We created a new email address, welisten@crispincorp.com to allow our customers to share their comments, feedback and operational suggestions.

We are committed to personal attention and working closely with you to develop a trusting, long-lasting relationship.

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